Frequently Asked Questions (FAQ)
Everything you need to know about our luxury brass hardware before you order.
About Our Products
What materials do you use?
All our products are crafted using 100%
solid brass, never plated or hollow. Each piece is designed to offer
durability, weight, and a premium feel that lasts for years.
Are your products handmade?
Yes. Every piece is handcrafted by
skilled artisans, creating unique handcrafted brass fittings with
subtle variations that add character.
Will the finish change over time?
For non-lacquered brass items: Yes, and that’s the beauty of solid brass. Over time, it develops a natural patina, adding character and depth. If you prefer a polished look, it can easily be maintained.
For lacquered finish items (Bronze, Light Bronze, Black finishes): the finish will not change over time.
For plated finish items (Satin Nickel, Polished Nickel): the finish will not change over time.
Do you offer custom sizes or designs?
Absolutely. We specialize in bespoke craftsmanship. If you need a custom size, finish, or design, just reach out — we’ll create it for you. Email us at cs@thebespokecraftstudio.com
How do I choose the right size?
Each product page includes sizing details. If you’re unsure, contact us at cs@thebespokecraftstudio.com — we’re happy to guide you based on your space and usage.
Are installation accessories included?
Yes, all necessary mounting hardware and screws are included with your order for easy installation.
Shipping & Delivery
Do you ship internationally?
Yes, we offer worldwide shipping to serve our global clientele, including interior designers and professionals.
How long does delivery take?
Processing time: 3–7 business days (as products are handmade)
Shipping time:
• International: 8–12 days
How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email, and our dedicated support team tracks the order at each stage and ensures timely delivery.
Orders & Payments
What payment methods do you accept?
We accept all major payment options, including:
• Credit/Debit Cards
• International payments
Can I cancel or modify my order?
If your order hasn’t been processed yet, yes. Please contact us at cs@thebespokecraftstudio.com within 24 hours of placing the order.
Returns & Refunds
Do you accept returns?
As our products are handcrafted and often made-to-order, we accept returns only for:
• Damaged items
• Incorrect products received
In case a client wants to change the design, finish, or texture and wishes to replace the item with another selected one, we will take the item back with a minimal restocking fee and resend the chosen item to the client.
What if my product arrives damaged?
We’ve got you covered. Just email us within 48 hours of delivery with photos, and we’ll arrange a replacement.
Care & Maintenance
How do I clean brass hardware?
Our handcrafted brass fittings are easy to maintain with simple cleaning methods.
For unlacquered brass finish, use a soft cloth for regular cleaning. For deeper cleaning, a mild brass cleaner or natural solutions like lemon + baking soda work well.
For other finishes, use soft, dry cloths.
Will brass rust?
No, brass does not rust.
It is naturally corrosion-resistant, making it perfect for kitchens and bathrooms.
Usage & Applications
Where can I use your products?
Our luxury brass hardware is perfect for:
• Kitchen cabinets
• Wardrobes
• Bathroom fittings
• Main doors & interiors
Are your products suitable for bathrooms?
Yes. Solid brass is highly durable and resistant to moisture, making it ideal for bathroom use.
Support
How can I contact you?
You can reach us via:
• Email
• Social media
• We usually respond within 24 hours
• Google Meet, call, or WhatsApp
Do you work with interior designers or bulk orders?
Yes, we collaborate with interior designers, architects, and bulk buyers worldwide. We offer exclusive trade pricing, customization, and dedicated support.
Join our Trade Partnership Program to access special benefits tailored for professionals working with luxury brass hardware, including solid brass cabinet handles and bespoke fittings.
Join our Trade Partnership Program here:
https://thebespokecraftstudio.com/pages/trade-partnership-program
Do you offer bulk discounts?
Yes, we offer special pricing for bulk and trade orders. Contact us for a custom quote.
Are your products suitable for luxury projects?
Absolutely. Our handcrafted solid brass hardware is designed for premium residential and commercial interiors.
At The Bespoke Craft Studio, we specialize in luxury brass hardware, including solid brass cabinet handles and handcrafted brass fittings designed for timeless interiors.
Door Handle Types & Usability
What is a Dummy Door Handle?
A Dummy Door Handle has no internal working parts or locking mechanism. It is mainly used for closet and decorative doors.
Best For: Closet Doors, Decorative Doors
What is a Passage Door Handle?
A Passage Door Handle does not have any locking mechanism and is suitable for hallways and interior passage doors.
The internal part is a “Spring Latch”.
Best For: Hallways, Closets, Interior Rooms, Passage Doors
What is a Privacy Door Handle?
A Privacy Door Handle is designed for bedrooms and bathrooms. It can be locked from the inside and combines the functionality of a passage handle with a thumb-turn lock.
The internal working parts have 2 options:
i) 1 Spring + 1 Deadbolt
ii) Mortise Body
Best For: Bedrooms, Bathrooms
What is a Keyed Lockset?
A Keyed Lockset is secured with a key and is commonly used for entry gates, basement doors, and main entrances.
The Internal working part is “Mortise body”.
Best For: Main Entry Doors, Gates, Secure Areas
What is a Latch and Strike?
The latch mechanism releases the bolt when the knob or lever is turned. There are 3 types of latches:
- Spring: A ½” (1.3 cm) beveled latch for interior doors.
- Deadbolt: A 1” (2.5 cm) through bolt that locks into position with a key.
- Deadlocking: A ½” (1.3 cm) beveled latch with a deadlocking bar, that needs a key push button to lock or unlock.
What is a Spring Latch?
A Spring Latch is a ½” (1.3 cm) beveled latch commonly used for interior doors.
Passage Door Handle internal parts.
What is a Deadbolt?
A Deadbolt is a 1” (2.5 cm) through bolt that locks securely into position using a key.
Privacy Door Handle Internal Parts.
What is a Deadlocking Latch?
A Deadlocking Latch is a ½” (1.3 cm) beveled latch with a deadlocking bar that requires a key or push button to lock or unlock.
What is Mortise and Strike?
A mortise and strike mechanism is used in door handles to provide secure locking and smooth door operation.
We have two types of Mortise:
- Mortise for Privacy Door Handle
- Mortise for Keyed Lockset
What is a Mortise for a Privacy Door Handle?
A mortise for a privacy door handle is commonly used for bedroom and bathroom doors, allowing the door to be locked from the inside for privacy.
What is a Mortise for a Keyed Lockset?
A Mortise for a Keyed Lockset is used for secure key-operated locking systems.
Additional Information
Warranty:
10 years of warranty for residential and 5 years for commercial
Competitive Pricing:
We have a complete in-house manufacturing setup. Best in the industry?
Bespoke facility
We can design and produce customized items based on the designer’s requirements to match exactly what they want for their space.
Customization:
• We offer customization in sizes to fit the client’s space
• We offer customization in textures
• We offer lacquer, powder coating, and other finishes
Delivery support:
We fully support our clients for smooth delivery within the defined timeline. Our dedicated team follows and tracks each order closely from packing to delivery at the client’s end.
We assign a dedicated employee (single point of contact) for bulk orders to track everything from designing, production, quality check, and dispatch to ensure timely delivery.
Installation:
We keep uploading detailed installation videos for each collection on our YouTube channel.
How can we buy bespoke products?
By online shopping on:
1. https://thebespokecraftstudio.com/
2. https://www.etsy.com/shop/BespokeCraftStudioCo
3. By contacting our Sales team at sale@thebespokecraftstudio.com
4. By our approved distributors in key regions
Duty and Tax payment:
Duties and taxes are calculated automatically at the time of booking the order according to the region’s customs. We book orders on a DDP basis to avoid shipment hurdles and ensure smooth and timely delivery to our clients.
Clients can also book their orders on a DAP basis by contacting our CS team at cs@thebespokecraftstudio.com
Shipping charges:
1- We offer free shipping for orders above $300
2- A charge of $20 will be applicable for orders below $300